Sometimes you think things are just going great, that you are receiving prompt and caring attention, and then it quickly goes south. We were assisted by Karynn Johnson in the matter of my son's disposition. I can only say good things about her professionalism, and prompt attention. All paperwork (we returned the required documents by overnight delivery) was processed quickly, and my son's remains delivered to his father in WV in a timely fashion. It was such a godsend to be able to take care of everything via email, phone, and mail as in UPS. I was notified on Sep. 19th that the death certificates were in the mail. Great! The last little bit of business could be resolved and I could then concentrate on my grief. By Sep. 25th, they had not been delivered, and when I called inquiring about them, I was told they were mailed via regular USPS, but that there had been insufficient postage and were returned to have that corrrected. The good news, I was told, is that they would be here this week! It is now Friday afternoon, Sep 29th, and they are still out there somewhere. I am beyond upset. As important and sensitive as these certificates are, I expected them to be sent via overnight or 2-3 day delivery, with means of tracking. Management needs to assess how this all transpired and see that it doesn't happen to anyone else. They receive 3 stars only because of Karynn's efforts, and the convenience of long distance. Two are deducted for the way the death certificates were handled.
Update: In talking with the manager of the funeral home yesterday, Oct 2nd, I was informed that it is their standard operating procedure to mail what they themselves have called "perhaps the single most important document" (no "perhaps" about it) by regular USPS mail. The staff may or may not tell you that, so be sure to ask how you will be receiving the death certificates. Had we been informed, I would have gladly paid for overnight delivery. Poor customer service is not against the law, but perhaps it should be. We lost two weeks, and had added frustration and anguish, before the documents (which were back at the funeral home a second time) were sent by overnight express, and are now, finally, in our possession.
Absolute best and did a great job..
Park View Cemetery Funeral Home is a US Cemetery based in Manteca, California. Park View Cemetery Funeral Home is located at 3661 French Camp Rd, Manteca, CA 95336, USA.
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